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Urgent Proactive Security Update on All Apex Digital Servers

October 19, 2015


Summary: We will be updating and restarting all of our servers over the next 48 hours to address a Xen security issue before it becomes public on October 29.

Who is affected: All Apex Clients will be affected by this update

Detail: The Xen project report a security issue.  Details of the issue and fix are available only to the Xen security pre-disclosure list.  Details of the advisory and any fix are embargoed until October 29 to anyone (including our customers) not on that list.  We are unable to provide further details about the nature or severity of the issue until after that date (when the issue becomes public).

Apex Digital will be updating our host server software stacks to address this issue.  To do this we will be stopping the Virtual Machines on all host servers, updating the software and restarting the servers.  Virtual Machines will then start up as normal.

The software update process typically takes 20-60 minutes per server if all goes well.  45minutes is pretty typical however we reserve a 2 hour window for the upgrades.

Timing:  Times are New Zealand Standard Time

Host server Estimated start time
Sydney 2015-10-22 10:00:00
London 2015-10-21 11:00:00
Auckland 2015-10-20 18:00:00
Dallas (TX) 2015-10-20 16:00:00
   

We are currently contacting our European Server hosts to schedule upgrades on our German and Dutch Servers   

The updates will start within 0-2 hours of the stated start time.

Due to the security nature of the issue, the embargo deadline and the number of affected hosts that require updating there is limited flexibility on the update timing.  Our goal is to update as many hosts as soon as possible.

 

 

 

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Filed under Apex News

Written by

David founded Apex back in 1997. He has a Bachelors Degree from Auckland University and a post Graduate Diploma in Operations Management. As Managing Director David's role is incredibly varied but tends to focus mainly on technical issues that crop up from time to time around Server Admin, Network Management and Email and Domain related events.

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